Shipping policy

1. How long does it take to deliver something within India?

Orders are dispatched within 2–3 business days, excluding Sundays and public/bank holidays. For metropolitan areas served by reliable courier partners, delivery typically takes 3–5 business days after dispatch. For other regions, delivery may take 5–7 business days, depending on location (excluding Sundays and public holidays). Please note that items in your order may be shipped separately.

Please be aware that the shipping date shown on the product page, cart, checkout, order confirmation page, and purchase confirmation email at the time of order placement is an estimate. A tracking link will be sent to your registered email address and WhatsApp as soon as your product is shipped. The package will be delivered to you as soon as possible by our delivery partners. They will get in touch with you to fix the problem if they can't get to the address you supplied or at a convenient time.

 

2. What occurs if I am unable to accept the order?

To deliver your order, we work with third-party courier services. Usually, 3 tries are made to deliver your order. If you are not available when an attempt is made, our shipping department will send you a WhatsApp message with a rescheduling option. The delivery agent may also contact you to confirm a time that works best for you to receive your item.

Your order will be sent back to our warehouse after three tries. Orders that are returned because the customer is not available may only be reshipped for an extra INR 60 in shipping fees.

 

3. Since I haven't received a confirmation email or message, is my order confirmed?

You will receive confirmation on your registered email address and WhatsApp as soon as the order is successfully placed. We ask that you check your spam folder if you haven't received it. Please contact us at +91 8988518988 or customercare@yesskincare.in with your registered email address, phone number, and the screenshot of the payment if you are unable to locate it.

 

4. What should I do if my order is marked as delivered but I haven’t received it?

If your order shows as delivered but you haven't received it, please contact us within 48 hours of the delivery notification. This allows us to raise the issue with our shipping partner, as their resolution window closes after that time.